Warranty
Warranty
In the rare event that your product fails to work due to a defect in workmanship or materials, Ecsta Care team will, at its discretion, replace your product with the same or a similar product according to the warranty offered.
Valid warranty claims
Warranty claims must be made within the product warranty period. The warranty period begins on the original date of purchase. We need to add that the warranty on a replacement is from the original date of purchase on the receipt. A valid receipt is required in order to submit a warranty claim.
We offer a warranty on all our electronic devices against any defects or malfunctions, for up to 100 days* from the date of purchase.
The warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been subject to tampering.
*warranty period may be longer where required by law
To make a warranty claim
Contact our Customer Service Team on hello@ecstacare.com, and they will contact you and send further instructions. Please do not send any product back to us without contacting us first. If your Warranty claim is valid we will cover the shipping costs for the replacement item.
Disclaimer
Ecsta Care products are not intended for medical use and have not been clinically tested. Discontinue use if any pain, irritation or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or inflamed areas or skin.
In the rare event that your product fails to work due to a defect in workmanship or materials, Ecsta Care team will, at its discretion, replace your product with the same or a similar product according to the warranty offered.
Valid warranty claims
Warranty claims must be made within the product warranty period. The warranty period begins on the original date of purchase. We need to add that the warranty on a replacement is from the original date of purchase on the receipt. A valid receipt is required in order to submit a warranty claim.
We offer a warranty on all our electronic devices against any defects or malfunctions, for up to 100 days* from the date of purchase.
The warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, personal preferences, damage caused by misuse, loss, abuse or negligent handling. It also does not apply to any unit that has been subject to tampering.
*warranty period may be longer where required by law
To make a warranty claim
Contact our Customer Service Team on hello@ecstacare.com, and they will contact you and send further instructions. Please do not send any product back to us without contacting us first. If your Warranty claim is valid we will cover the shipping costs for the replacement item.
Disclaimer
Ecsta Care products are not intended for medical use and have not been clinically tested. Discontinue use if any pain, irritation or discomfort occurs. To avoid injury or aggravation of pre-existing conditions, this device should not be used on swollen or inflamed areas or skin.