Frequently Asked Questions

What is Ecsta Care?

Ecsta Care blends ecstasy with care! As a new-age lifestyle adult toys store for everyday indulgence, our mission is to make sensual products accessible to everyone without breaking the bank. We strongly believe that tending to your intimate needs is crucial for overall well-being. Our goal is to normalize the use of adult toys, promoting a happier, healthier, and more satisfying lifestyle. We are committed to offering affordable, exclusive, and high-quality products that cater to diverse preferences. Each of our meticulously crafted toys is tailor-made to meet your unique desires.

What are bedroom must-haves for intimate moments and self-care?

'Bedroom Essentials' are the must-have items for the ultimate bedroom experience. These are the things you need to make your intimate moments more fun and exciting, whether solo or with a partner. From rabbit or rose vibrators and couple's massagers to dildos, our products are carefully designed to bring a little magic, pleasure, and connection to your everyday life in the sacred space of your bedroom.

Are your products safe to use?

Absolutely! Our toys are made from 100% medical-grade silicone, ensuring they're free from harmful chemicals like BPA, phthalates and latex. Plus, they're germ-free and non-porous, making cleaning a breeze for worry-free fun! Our products undergo rigorous testing and are made in reputable factories, ensuring safety. However, if you have sensitive skin or experience any adverse reactions, please discontinue use and consult a doctor.

Is packaging discreet, and does it show the contents of my order?

Of course! At Ecsta Care, your privacy matters. We make sure our packaging keeps your purchases private. Your orders show up discreetly as 'Ecsta Care' in emails and on statements, and our boxes are plain with just a little branding. If you need anything special with shipping, just shoot us an email. We've got you covered!

Do you offer international shipping?

Yes, we offer international shipping to the USA, Canada, United Kingdom, Germany (+Rest of Continental Europe), and Australia.

Standard shipping is complimentary for all orders above $99. For orders below $98, the standard shipping fee is $20 for the US, Canada, and Australia, and £20 for the UK and Germany.

Can I get free shipping?

Shipping is free for orders over $99. For orders below $99, a standard shipping fee applies.

What's your return policy?

Due to the personal nature of our products, we cannot accept returns for items that have been opened, partially consumed, or used. However, we gladly accept returns and offer refunds for defective products, incorrect items, or products damaged during shipping. To initiate a return, please submit a request to care@ecstacare.com within 48 hours of receiving the package, and include your Order ID.

How do I know if my order is confirmed?

Once your order is successfully placed, you will receive a confirmation email with all the details. You can also log in to your account to check your order status. If you've been charged but haven't received confirmation, please don't hesitate to contact us at care@ecstacare.com, and we'll be happy to assist you.

Can I make changes to my shipping address after placing my order?

Made a mistake on your shipping address? Don't worry - contact us at care@ecstacare.com as soon as possible. The sooner you reach out, the easier it will be to change the address, especially if your order hasn't left Ecsta Care's warehouse yet. Please note that once shipped, address changes may not be possible.

How long will it take for my order to arrive?

We strive to dispatch shipments promptly. Typically, orders are prepared within 1-2 days, with an additional 5-10 days for door-to-door delivery. Once your order is picked up by our trusted third-party delivery partners, you'll receive a text or email with tracking details. Please keep in mind that delivery times may vary based on your zip code and other external factors.

How will the shipping partners contact me?

You will typically receive notifications via email or SMS from the shipping partner regarding your delivery status. These notifications will include tracking information and estimated delivery times to keep you informed every step of the way. Additionally, if the shipping partner is unable to locate your address, they may also attempt to contact you via phone using the number provided during checkout.

Do your products come with a warranty?

We offer a warranty on select electronic devices against defects or malfunctions for up to 100 days from the date of purchase. Please visit our Warranty page for more details on the specific products covered and how to claim the warranty if needed.

Is it common for pleasure toys to take solo pleasure to new heights?

Yes, it's common for pleasure toys to make solo pleasure more enjoyable. Not only do they create new feelings, but they also introduce users to sensitive areas they may not have known existed. Many people find that using these devices adds excitement, variety, and intensity to alone time, making it more enjoyable.

Advice for couples wanting to try pleasure toys?

Trying out pleasure devices together can be exciting! Begin by talking openly with your partner about what you're both curious to explore. Take the time to browse through Ecsta Care's collection and pick out something that catches your eye. Experiment with using it during foreplay or intimate times to add some extra fun to your relationship.

What role can pleasure toys play in self-care practices or mental well-being?

These personal intimate products can positively impact self-care and overall well-being by affecting the body and brain. When we use them, our brains release chemicals called endorphins, which are natural painkillers and mood elevators, helping to reduce feelings of stress and anxiety. Additionally, self-pleasure can stimulate the release of oxytocin and dopamine, neurotransmitters associated with pleasure and bonding, leading to increased feelings of happiness and relaxation. Using sensual massagers can also be a safe and enjoyable way to explore one's sexuality, boosting self-confidence and self-awareness.